Terms & Conditions
Service and Contract Information
CCLIMO.AE PASSENGERS TRANSPORT BY LUXURY VEHICLES COMPANY. THE CONTRACT (FINAL AGREEMENT) FOR THE PROVISION OF THE TRANSPORT SERVICE IS BETWEEN YOU (THE CLIENT), AND THE THIRD-PARTY SERVICE PROVIDER, FROM NOW ON TERMED AS YOUR DRIVER. BY BOOKING A SERVICE ON OUR WEBSITE, YOU ARE ENTERING INTO A CONTRACT WITH THE DRIVER. RESERVATIONS AT CCLIMO.AE ARE SUBJECT TO THE AVAILABILITY OF THE TRANSFER COMPANIES AND APPROPRIATE VEHICLES.
TRAVEL DETAILS
FOR TRANSFERS FROM THE AIRPORT, THE DRIVER WILL TAKE THE INITIAL PLANNED TIME OF ARRIVAL OF YOUR FLIGHT (SUBMITTED DURING THE BOOKING BY CLIENT) AS A REFERENCE FOR THE PICK-UP TIME OF THE CLIENT. THE LOCAL AVERAGE TIME TO COLLECT CHECKED-IN LUGGAGE AND GET THROUGH CUSTOMS WILL BE ADDED TO THE INITIAL PLANNED TIME OF ARRIVAL, I.E. TIME OF ARRIVAL OF THE PLANE IS NOT EQUAL TO THE TIME THE CLIENT WILL BE PICKED UP BY THE DRIVER. COMPARE YOUR BOOKING DETAILS WITH THE CONFIRMATION RECEIPT OF YOUR DRIVER. EVENTUAL CHANGES (ALL CHANGES, INCLUDING FLIGHT DELAYS) OR DISCREPANCIES NEED TO BE REPORTED DIRECTLY TO YOUR DRIVER VIA OUR SYSTEM (TO MANAGE AT OUR WEBSITE IN ‘YOUR BOOKINGS’ PAGE). ANY ADJUSTMENTS TO YOUR FLIGHT WILL BE TAKEN INTO CONSIDERATION BUT COULD RESULT IN POSSIBLE WAITING TIMES. WE ADVISE THE CLIENT TO CONTACT THE DRIVER IF THE DELAY IS MORE THAN 1 HOUR.
LIABILITY
THE LIABILITY FOR THE PROVISION OF TRANSFER SERVICES BETWEEN YOU AND THE DRIVER IS RESTRICTED SOLELY TO THOSE TWO PARTIES BETWEEN WHOM THE SERVICE HAS BEEN CONTRACTED. CCLIMO.AE LIABILITIES RESULTING FROM THIS AGREEMENT SHALL, THEREFORE, BE LIMITED TO THOSE OF A THIRD-PARTY BROKER BETWEEN YOU AND THE DRIVER. ANY LIABILITIES RESULTING FROM THE PROVISION OF THE TRANSFER SERVICE SHALL BE THE SOLE RESPONSIBILITY OF THE DRIVER AND THEIR INSURANCE COMPANIES. CCLIMO.AE AND/OR THE DRIVER IS NOT LIABLE FOR DAMAGES RESULTING FROM DELAYS, INCLUDING DELAYS CAUSED BY WAITING TIME ON THE AIRPORT, INCLUDING DAMAGES CAUSED BY MISSING ANY POSSIBLE TRANSFERS AND CONNECTIONS, INCLUDING CONNECTING FLIGHTS, IF AND TO THE EXTENT THAT CCLIMO.AE AND/OR DRIVER DEMONSTRATES THAT SHE OR HER EMPLOYEES TOOK REASONABLE MEASURES TO PREVENT THE DAMAGES, OR IF AND TO THE EXTENT IT WAS NOT POSSIBLE FOR CCLIMO.AE AND/OR DRIVER AND HER EMPLOYEES TO TAKE MEASURES TO TAKE SUCH MEASURES. IN AGREEING TO THE TERMS AND CONDITIONS, YOU ACCEPT THAT CCLIMO.AE WILL IN NO WAY BE HELD RESPONSIBLE FOR ANY LOSSES, EXPENSES OR CLAIMS MADE BY YOU IN THE EVENT OF ANY PROBLEM ASSOCIATED WITH THE TRANSFER AND ALL CLAIMS WILL BE REDIRECTED TO THE DRIVER. CCLIMO.AE WILL, HOWEVER, USE ALL REASONABLE EFFORTS TO ASSIST THE USER IN SOLVING ANY ISSUES OR COMPLAINTS.
AVAILABILITY OF SERVICES
CCLIMO.AE IS ENTITLED, ON BEHALF OF THE DRIVER, TO REFUSE ANY ORDER PLACED BY YOU. WE DO NOT GUARANTEE TO SUCCESSFULLY ALLOCATE A DRIVER TO EVERY BOOKING REQUEST. ALL INFORMATION GIVEN ON THE WEBSITES IS IN GOOD FAITH AND IS BELIEVED TO BE CORRECT AT THE TIME OF PRINT. CCLIMO.AE WILL NOT BE RESPONSIBLE FOR ANY OTHER INACCURACIES DUE TO OUT OF DATE INFORMATION WHICH MAY HAVE NOT BEEN POINTED OUT TO US BY THE DRIVER.
TRANSPORT SERVICE
THE ROUTE TO OR FROM THE DESTINATION CANNOT BE GUARANTEED AND THE GOOGLE MAP DISPLAYED ON OUR WEBSITE IS SOLELY FOR INFORMATIONAL PURPOSES. WHILST REASONABLE EFFORT IS MADE TO ENSURE THAT PICKUP TIMES ARE RESPECTED, THEY ARE NOT GUARANTEED. UNUSED TRANSFERS ARE NOT REFUNDABLE AND ALTERNATIVE TRANSPORT COSTS WILL NOT BE REIMBURSED UNLESS PRE-AUTHORIZED BY A CUSTOMER SERVICE CENTER MEMBER OF OUR TEAM. IF AUTHORIZED TO TAKE ALTERNATIVE TRANSPORT, PLEASE ENSURE THAT YOU OBTAIN A RECEIPT AND SUBMIT IT TO OUR CUSTOMER SERVICE CENTER FOR REVIEW. NO PAYMENT WILL BE DUE FOR TRAVEL EXPENSE CLAIMS SUBMITTED WITHOUT VALID RECEIPTS. FOR ARRIVAL TRANSFERS, OUR DRIVERS WILL WAIT FOR YOU UPON ARRIVAL UNTIL A MAXIMUM OF 90 MINUTES AFTER YOUR LANDING TIME. UPON DEPARTURE, OUR DRIVERS WILL WAIT BY THE PICK-UP POINT A MAXIMUM OF 20 MINUTES AFTER THE PUBLISHED PICK-UP TIME. IF YOU REQUEST THE DRIVER TO WAIT BEYOND THOSE 20 MINUTES, PLEASE NOTE THAT A WAITING FEE MIGHT BE CHARGED DIRECTLY BY THE DRIVER. YOU ARE RESPONSIBLE FOR CHECKING THE AGREED PICKUP TIME AND FOR ENSURING THAT THE RESULTING ARRIVAL TIME AT THE AIRPORT DEPARTURE TERMINAL IS AT LEAST 10 MINUTES BEFORE THE CHECK-IN DESK OPENS (NOT CLOSES) AND UNDER NO CIRCUMSTANCES LESS THAN TWO HOURS PRIOR TO THE SCHEDULED FLIGHT DEPARTURE TIME. THE DRIVER WILL PICK YOU UP AND SET YOU DOWN AS CLOSE AS POSSIBLE TO THE GIVEN ADDRESSES. IN THE EVENT THAT ACCESS VIA A CONVENTIONAL ROUTE IS CLOSED DUE TO WEATHER CONDITIONS, ROAD ACCIDENTS, ETC., THE DRIVER WILL, AT YOUR EXPRESS REQUEST, USE A LONGER ROUTE TO REACH THE AGREED DESTINATION, BUT IN SUCH INSTANCES, YOU MAY BE LIABLE FOR ANY ADDITIONAL COSTS. WHILST WE ENDEAVOR TO PROVIDE SMS CONFIRMATION MESSAGES, THIS SERVICE IS DEPENDENT UPON TELEPHONE NETWORKS THAT ARE BEYOND OUR CONTROL. IF A TEXT MESSAGE IS LOST OR DELAYED THE CUSTOMER SHALL REFER TO THE INFORMATION PROVIDED BY EMAIL OR IN THE ‘YOUR BOOKINGS’ SECTION OF OUR WEBSITE.